Policies
Delivery Area: We gladly serve the Cecil County, New Castle Delaware and lower PA area. Delivery fees will be added for any delivery over 10 miles. Delivery fee will be determined by mileage and time based on MapQuest. If you would like to find if a delivery charge will apply to your reservation you can check it on MapQuest using zip code 21915 or give us a call 443-553-0567 to find the exact miles.
Rental Agreement/Safety Rules/Operating Instructions: Upon making your reservation, you will receive an email with an attachment containing a copy of our “Rental Agreement, Release and Assumption of Risks” and “Safety Rules & Operating Instructions”. Please read over these documents and feel free to contact us via phone or email if you have any questions. On the day of your event, our driver will have a copy of these documents and will need your signature at that time.
Rain/Weather Policy: There is no penalty or deposit lost for a rental that is canceled due to rain or high winds as long as the cancelation takes place before our driver leaves our storage location on the way to your event. If rain or high winds are in the forecast for the day of your event, you may cancel as late as the morning of the event. We usually leave the decision up to you, but in cases of heavy rain or high wind we cannot set up an inflatable.
Methods of Payment: Cash, MasterCard or Visa for residential customers. A company check is also acceptable for businesses, religious organizations & schools. We no longer accept personal checks.
Yard Requirements: The surface on which we set up the inflatable must be flat (no more than 8 inches of slope over a distance of 15 feet) and clear of any sharp objects, such as sticks and rocks, as well as pet droppings. There should be no low hanging tree branches or power lines overhead. Driveways (or streets for block parties) are fine, just be sure to let us know ahead of time so we bring sand bags instead of stakes to secure the inflatable.
Electrical Requirements: We recommend a grounded outlet on a dedicated 20-amp circuit breaker to run the blower that keeps the inflatable inflated. Generators are available for a fee.
Delivery vs. Customer Pick-up: At this time we do not offer customer pick-up for any of our equipment. We take care of the delivery and setup.
Deposits: All orders will need a $50 to $100 deposit. Payments can be made with a company check, money order, cash and credit card/debit cards through PayPal. Sorry no personal checks accepted. The balance can be made prior to your event or by cash or company check only at the time of delivery.
Cancellation of your reservations need to be made within 7 days of your event or you will forfeit your deposit.